1. Information We Collect

We may collect personal and business information that you voluntarily provide when contacting us, requesting information, submitting forms, requesting an assessment or quotation, using our services, or communicating with SECURUS through authorized channels.

This information may include your name, company name, email address, telephone number, professional or business information, and any other information reasonably necessary to respond to your request, provide our services, or maintain our business relationship.

Information collected through WhatsApp. When you communicate with SECURUS through the WhatsApp Business Platform, we may process information associated with that interaction, including your telephone number when available or provided, WhatsApp identifiers (such as WA ID or other applicable account identifiers), profile or contact information made available through the platform, messaging metadata, and the content of messages or conversations exchanged with SECURUS. This may include inquiries, service requests, transactional communications, notifications, and customer support interactions.

We may also collect certain technical information automatically when you interact with our website or digital services, including IP address, browser type, device information, website activity, cookies, log data, and similar technologies used to maintain security, understand website usage, improve functionality, and enhance the user experience.

2. How We Use Your Information

SECURUS may use the information we collect to provide, manage, and improve our services; respond to inquiries and requests; prepare assessments, proposals, or quotations; manage client relationships; provide customer support; and maintain relevant business and operational records.

We may also use personal information to send service-related communications, transactional notifications, appointment or request updates, and other communications reasonably related to our relationship with you.

Where permitted and when the appropriate consent has been obtained, we may use authorized communication channels, including WhatsApp, to provide relevant information about our services or maintain ongoing business communications.

We may also process information when reasonably necessary to protect the security and integrity of our systems, comply with applicable legal or regulatory obligations, and exercise or defend legitimate rights.

3. WhatsApp Communications & Consent

SECURUS uses WhatsApp to handle inquiries, arrange consultations, provide customer support, and send updates about requested insurance and risk-management services. These updates may concern quotations, appointments, policy renewals, or the progress of a service request.

Before SECURUS initiates WhatsApp messages, we obtain your telephone number and permission covering the communications you wish to receive. Consent may be provided through a website form, a service-registration process, or another clear, affirmative request. Merely providing a telephone number or entering into a commercial relationship does not automatically authorize WhatsApp messages.

When you contact us on WhatsApp, we may respond to that inquiry. A service inquiry does not automatically subscribe you to promotions or unrelated future messages. Promotional communications require permission covering that purpose. We maintain records of the permission provided and your subsequent communication preferences.

You may ask us to stop WhatsApp messages at any time by replying BAJA, DETENER, STOP, or UNSUBSCRIBE, or by emailing servicioalcliente@securusinsurtech.com. We also honor other clear requests to stop, including requests made through another customer-service channel.

A general stop request ends all further WhatsApp messages initiated by SECURUS, including automated follow-ups. If you request only a specific category to stop, we apply that preference. We do not treat an existing service or contract as permission to override your WhatsApp opt-out. Necessary service matters will be handled through another permitted contact method.

You may contact us again for assistance. We may answer your new inquiry, but this does not reinstate subscriptions. Further subscribed messages require renewed permission.

4. Sharing and Third-Party Processing

SECURUS does not sell personal information.

We may share or make information available to authorized service providers, insurers, business partners, professional advisors, technology providers, or other parties when reasonably necessary to provide our services, process requests, manage insurance or risk-related activities, maintain our digital infrastructure, or comply with applicable legal obligations.

When SECURUS uses the WhatsApp Business Platform, certain information and communications may be processed through technology and infrastructure provided by WhatsApp, Meta Platforms, Inc., their affiliates, and authorized technology providers involved in delivering or supporting the messaging service.

Such processing may also be subject to the applicable privacy policies, terms, and data-processing requirements of those third-party platforms.

Where appropriate, SECURUS seeks to work with service providers that maintain reasonable confidentiality, privacy, and information-security safeguards.

Apart from the content of message threads, identifiers and other information supplied by WhatsApp about a person are used only as reasonably needed to support messaging with that person. We do not repurpose those platform-supplied identifiers for unrelated profiling or disclose one customer’s conversation to another customer.

5. Data Retention

SECURUS retains personal and business information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate business records, manage contractual relationships, resolve disputes, or comply with applicable legal and regulatory obligations.

Information obtained through WhatsApp, including messaging records and related metadata, may be retained when reasonably necessary for customer service, transaction records, operational traceability, security, compliance, or other legitimate business purposes.

6. Data Security

SECURUS applies reasonable administrative, technical, and organizational safeguards designed to protect personal and business information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Access to personal information is limited to authorized personnel and service providers who require such access for legitimate business or operational purposes.

When information is processed through third-party platforms such as WhatsApp or Meta services, the security of the underlying platform and infrastructure is also subject to the security practices and controls maintained by those providers.

However, no electronic communication, digital platform, transmission method, or storage system can guarantee absolute security.

7. Cookies and Digital Technologies

Our website may use cookies and similar technologies to maintain website functionality, understand usage, analyze performance, improve security, and enhance the user experience.

Depending on the technologies implemented on our website, certain third-party analytics, advertising, or communication services may also use cookies or similar identifiers.

Users may manage or restrict cookies through their browser settings and, where applicable, through the cookie preference tools provided on our website. Disabling certain technologies may affect some website functionality.

8. Third-Party Websites and Services

Our website and digital communications may contain links to or integrations with websites, applications, or services operated by third parties.

SECURUS is not responsible for the privacy practices, security, availability, or content of independent third-party services. Users are encouraged to review the applicable privacy policies and terms before providing information through external platforms.

The use of services such as WhatsApp may also be subject to the terms and privacy practices established by the respective platform provider.

9. How to request Data Deletion

To request deletion, email servicioalcliente@securusinsurtech.com with the subject “Data deletion request”. Please provide your name and the telephone number, including country code, or email address associated with your interactions with SECURUS. Tell us whether your request covers WhatsApp interactions, website submissions, or other information. This suggested format helps us locate your records; we will also handle clear requests made in another format.

We may ask for limited additional information to verify your identity or authority before acting. Please do not send passwords, payment-card details, or copies of identity documents with your initial request.

After verification, we will identify the relevant records, delete information that is not required to be retained, and coordinate the request with service providers processing it on our behalf. We will respond without undue delay and within any applicable legal deadline, explaining the outcome or any additional steps needed.

Some records may need to be retained to meet legal or regulatory obligations or address existing legal claims. We may also retain a minimal record of a stop request to prevent unwanted contact. We will explain any applicable retention, restrict the information to that purpose, and delete or anonymize it when retention is no longer necessary.

Our deletion process covers information controlled by SECURUS. It does not remove copies on your own device or records independently controlled by WhatsApp, Meta, or other independent organizations. Requests concerning those records must be directed to the relevant organization.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, data-processing practices, technology, legal requirements, or communication channels. Any updates will be published on this page together with the corresponding “Last Updated” date.

Changes to this Privacy Policy do not, by themselves, authorize promotional communications or reinstate any WhatsApp consent that has previously been withdrawn.

11. International Data Transfers

Because SECURUS operates across multiple jurisdictions and may use international technology providers, personal information may be processed, stored, or transferred outside the country in which it was originally collected.

This may include processing through technology and infrastructure provided by third-party service providers, including Meta and WhatsApp, where applicable.

When information is transferred or processed internationally, SECURUS seeks to apply reasonable safeguards and appropriate data protection practices in accordance with applicable requirements.

12. Contact Us

If you have questions about this Privacy Policy, the processing of your personal information, or your communication preferences, please contact:

SECURUS INSURTECH
Guatemala, Guatemala
Email: servicioalcliente@securusinsurtech.com
Telephone: +502 3002-5310